Knowledge Management: an analysis on its maturity models
DOI:
https://doi.org/10.11606/issn.2178-2075.v13i1p182-196Keywords:
Knowledge management, Model, Maturity, LevelsAbstract
Knowledge Management is a vast field in research, as it considers the intangible as a central element of its approach. In this sense, its implementation is challenging, which determines the need to assess its level of maturity in a specific locus of application. Thus, this research is oriented to the intention of analyzing the presence of imperative aspects for the application of models of maturity in Knowledge Management, being: dimensions, instrument, levels and method of analysis. Due to its exploratory-descriptive nature, using Content Analysis, this research examined 15 models dating from 2001 to 2017. As a result, it was identified that the analyzed models do not express all the above aspects, which makes their application difficult, considering that allows the subjectivity of the individual, due to the insufficiency of information on the models. The analysis of other structures, as well as the development of one related to the aforementioned aspects, are suggestions for future research.
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