Accessible tourism communication to people with disabilities: a bibliometric and integrative literature review
DOI:
https://doi.org/10.11606/issn.1984-4867.v33i2p213-234Keywords:
Accessible tourism, Communication, Accessibility, People with disabilities, BibliometricAbstract
As tourism involves displacement, encounters, a series of landscape contemplations and attractions, and constant provision and receipt of information, part of the population, such as people with disabilities, have its tourist participation hindered. Hence, this bibliometric and integrative literature review seeks to systematize the publications on accessible tourism communication for people with disabilities. Bibliographic search was performed on Scopus and Web of Science databases using the descriptor ‘accessible tourism communication’. A total of 13 articles were included. Bibliometric indicators point to a recent theme with scarce production, since the articles were published in the last 13 years mostly in Europe. The integrative systematic review found that: (i) papers uses two approaches: accessible tourism communication online (61.54%) and accessible tourism communication off-line (38.46%); (ii) only 15% of the articles mention specific disabilities. In conclusion, combining online and off-line accessible tourism communication is the best way to assist people with disabilities in their tourism planning and experiences.
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