Comunicación turística accesible para personas con discapacidad: una revisión bibliométrica e integradora de la literatura
DOI:
https://doi.org/10.11606/issn.1984-4867.v33i2p213-234Palabras clave:
Turismo accesible, Comunicación, Accesibilidad, Personas con discapacidad, BibliometríaResumen
Teniendo en cuenta que el turismo implica desplazamiento, encuentros, una serie de contemplaciones de paisajes y atracciones, además de suministro y recepción constante de información, hay muchas personas, como las personas con discapacidad, que se ven perjudicadas en esta participación turística. El objetivo de este trabajo es sistematizar las publicaciones sobre comunicación turística accesible para personas con discapacidad. A partir de un estudio exploratorio, este artículo realizó una revisión bibliométrica y sistemática integradora de la literatura. Para ello, se utilizó el descriptor “accessible tourism communication” en las bases de datos Scopus y Web of Science. Las búsquedas dieron como resultado la recopilación de 13 artículos. Los indicadores bibliométricos señalaron que el estudio del tema es reciente y escaso, ya que los artículos se publicaron en los últimos 13 años y que la dispersión espacial de los investigadores se concentra en Europa. La revisión sistemática integradora permitió encontrar que: (i) hay dos enfoques en los artículos: la comunicación turística accesible en línea (61,54%) y la comunicación turística accesible no en línea (38,46%); (ii) solo el 15% de los artículos mencionan discapacidades específicas. Se concluye que la unión de la comunicación turística accesible en línea con la comunicación turística accesible no en línea es la mejor manera de ayudar a las personas con discapacidad en su planificación y experiencias turísticas.
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